Friday, March 29, 2013

High-Speed Internet? No Thanks...

If I asked you if you wanted to have either $10 or $100, what would you say?

My good friend Time Warner told me that you would rather have $10 because you don't need any more than that, is that right?

...no?

Well that's strange, I wonder why they would say that. By the way, can I have that $10 back? I need to pay Time Warner for their crappy Internet services.

It turns out that Time Warner has a habit of overestimating people's modesty—especially that of their customers.

A month ago, Time Warner Cable chief technology officer Irene Esteves suggested that their customers don't want faster Internet speeds, and they especially don't want gigabit speeds offered by Google Fiber. She believes that only businesses will need that sort of bandwidth—a service that Time Warner already offers to such customers.

According to Esteves, "We’re in the business of delivering what consumers want, and to stay a little ahead of what we think they will want... We just don’t see the need of delivering that to consumers."

Rather than being faced with a lack of customer demand, experts believe that Time Warner is simply trying to maximize its profits. Time Warner and similar companies are making a 97% profit for their existing services(check out MIT's Technology Review for more detail).

Until Google Fiber becomes available to the public, we're stuck facing service carriers who offer nearly identical services and prices. Based on Time Warner's attitude, it doesn't matter what we want because they apparently know better.

What do you think? Does Time Warner have it right? Is our Internet speed fast enough based on how much we're being charged for it? Or is Time Warner full of it? You better respond before Time Warner answers for you!

In the meantime, check out the following ad from an honest cable company.